As service providers, we take for granted the importance of customers that walk through our doors daily. For the next 6 months; we will give you tips on service from the customers perspective.

As a customer, it is important to be acknowledged. Consider 10 feet around and about you, as your service stage. At 10 feet, acknowledge your customers and at 5 feet greet them. (This will be known as 10 and 5 rule of service).

How can we acknowledge them when we are serving other customers? Give them eye contact, smile, nod, say, “I’ll be with you shortly” etc.

How should we greet our customers? Good afternoon, Good morning, How can I help? How can I be of assistance? NEVER USE ONE WORD when addressing customers such as: next, no, yes etc. While addressing your customers be warm and personable. Customers like to feel valued and appreciated. So “roll out the red carpet for them.” They deserve it after all, they really did not have to shop at your establishment.