Did you know that over 90% of the way we communicate is non verbal? Less than 10% of our everyday communication are actual words. When we speak to people, they tend to listen to our body language and tone, more so than your actual words.

While interacting with people and customers in particular, it is very important that our words matches up with our body language and tone of voice.

Have you ever entered  a business establishment as a customer and the clerk or worker says, “Morning, need some help?”; but gives you absolutely no eye contact, no smile or any other welcoming behaviors? In speaking to you, you can tell that they are not sincere because their tone and body language states otherwise. Well this is a perfect example of words and actions not matching up.

Good communication skills ties in with great customer service. It is important for us to show appreciation and respect to our customers, not only through words but also deeds. We may say that we provide good service but actions speak louder than words.