Picture yourself entering a store after having a pretty rough day. All you really want to do is get out of your home and ventilate via shopping and experience some good customer service. You are totally ignored by both the store clerk and cashier who gossiped uncontrollably until you shout out for assistance. Fed up as ever, you decide to contact their boss. So you ask for the manager, only to meet someone with a nastier attitude towards service than their staff.
If you can relate to this scenario, you are not alone. There are numerous unreported cases like this. Most customers simply take their money and business elsewhere and talk negatively about the company, resulting in loss of business and eventually the closure of many companies in the Bahamas .
Imagine that boss being a more positive person who was more concerned about your needs opposed to their feelings? The cashier would then be forced to adapt to the company’s positive culture.
Not everyday is going to be perfect. Some days are extremely chaotic. This need not be reflected in our attitude towards other human beings, especially since they are spending their hard earned money. After all, they are the boss right?
If you are a person responsible for subordinates, do yourself and the company a favor: maintain a positive attitude. Positive attitudes don’t hurt they help! Be the change you wish to see. Make your contagious, positive attitude worth catching.
